Your privacy comes first

At Goldex, protecting your privacy is not an afterthought — it is a core part of how we build and operate the Goldex Super App. This policy explains exactly what data we collect through the Goldex app and this website, why we collect it, and how we protect it.

Last updated: 11 August 2026

Goldex and Goldex Hub are trading names operated and maintained by Taghyeer Information Technologies. We are committed to safeguarding your privacy in relation to the protection of your personal information.

Please read this Policy carefully before using Goldex or this website. By downloading the app, creating an account, or otherwise signaling your agreement when the option is presented, you consent to the collection, use, disclosure, and storing of information described in this Policy.

If you have inadvertently submitted any Personal Information prior to reading this Policy, or you do not agree with how your Personal Information is collected, stored, or used, please contact us at contact@goldexhub.com and we will address your concern promptly.

"Personal Information" means any information that identifies or can reasonably be used to identify you as an individual — including your name, email address, phone number, IP address, government identification where required for KYC, location data, trading activity, or any other information you provide when you register, verify your identity, or contact us.

We only collect information about you if we have a legitimate reason to do so — to provide Goldex services, communicate with you, comply with financial regulations, or improve our products.

Information you provide directly

• Account details: Name, email address, phone number, and password when you register for Goldex.
• Identity verification (KYC): Government ID, proof of address, selfie or document images, and related verification data required for regulated trading.
• Trading and financial data: Transaction history, portfolio balances, deposit and withdrawal records, and affiliated jewelry shop selections.
• Support communications: Emails, in-app messages, and messages you send through the contact form on this website.

Information collected automatically

• Device and log data: IP address, device type, operating system, app version, language preference, and crash reports.
• Usage information: Features used, session duration, screens viewed, and navigation paths within the app.
• Approximate location derived from IP address for fraud prevention and to surface nearby partner shops — not for continuous tracking.

Information from third parties

We may receive limited information from payment processors, identity verification providers, affiliated jewelry partners, or app stores when necessary to deliver services. We use such information only for the purpose for which it was shared.

We collect and process your Personal Information based on one or more of the following legal grounds:

1. Consent: Where required, we seek your consent at the time of collection (e.g., marketing notifications). You may withdraw consent at any time by contacting us.
2. Contract performance: Processing necessary to provide Goldex services you have requested, including account management, trading, vault storage, and deliveries.
3. Legal obligation: Processing required to comply with anti-money-laundering, tax, or other regulatory obligations.
4. Legitimate interests: Processing necessary for fraud prevention, security, and product improvement, provided your rights are not overridden.

We do not use Personal Information for automated decision-making or profiling that produces legal or similarly significant effects on you without human review where required by law.

We use the information we collect in the following ways:

1. To deliver Goldex services: Live trading, shop trading, safety vault, wallet transfers, and MetaTrader (MT5) account management through registered jewelry partners.
2. To verify identity and comply with regulations: KYC, AML checks, and record-keeping required for precious-metal and financial services.
3. To improve the app and website: Aggregated, anonymized analytics to understand usage and improve experience.
4. To communicate with you: Account alerts, transaction confirmations, service announcements, and support responses.
5. To comply with legal obligations: Tax, accounting, and regulatory reporting.
6. To protect our rights and prevent fraud: Detecting abuse, unauthorized access, and illegal activity.

How long we keep your data

• Account and trading data: Retained for the life of your account plus up to 5 years after closure for legal and accounting purposes.
• KYC records: Retained as required by applicable financial and precious-metal regulations.
• Support communications: Retained for 2 years from the date of last interaction.
• Analytics data: Retained for up to 26 months in anonymized form.

Security measures

We implement industry-standard technical and organizational measures to protect your Personal Information, including:

• HTTPS/TLS encryption for all data transmitted between your device and our servers.
• Access controls limiting Personal Information to authorized personnel with a business need.
• Two-factor authentication (2FA) on critical internal systems and cloud infrastructure.
• Regular security assessments of systems, dependencies, and third-party integrations.
• Secure, role-based cloud infrastructure with password protection and access management.

No method of transmission over the internet or electronic storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact contact@goldexhub.com immediately.

We do not sell, rent, or trade your personal data. We share it only in the following limited circumstances:

1. Service providers: Trusted vendors who help us operate Goldex — including cloud hosting, email delivery, payment processors, identity verification, and analytics. These parties are contractually bound to keep your data confidential.
2. Affiliated jewelry partners: Limited data necessary to process physical trades, deliveries, and verify holdings under licensed businesses.
3. Insurers: When coverage requires it.
4. Legal disclosures: When required by law, court order, or government authority, or to protect the rights, safety, or property of Goldex, our users, or the public.
5. Business transfers: In the event of a merger, acquisition, or sale of assets, subject to the same privacy protections described in this Policy.
6. With your consent: In any other circumstance where you have given explicit permission.

We do not use your name or your company's name in marketing materials without your explicit consent.

Goldex may request the following device permissions to provide core functionality. You can manage permissions in your device settings at any time.

• Notifications: To send transaction alerts, security notices, and optional promotional messages (marketing requires your consent).
• Camera and photo library: To capture or upload identity documents for KYC verification when required.
• Files and storage: To save statements or upload documents for account verification.
• Location (if enabled): Approximate location for fraud prevention and to surface nearby affiliated jewelry shops — not for continuous tracking.
• Biometrics (optional): For convenient app login on supported devices; biometric data stays on your device.

Denying certain permissions may limit specific features but will not prevent you from using core trading functions where alternatives exist.

You have the following rights regarding your Personal Information:

1. Access: Request a copy of the Personal Information we hold about you.
2. Correction: Ask us to fix inaccurate or incomplete information.
3. Deletion: Ask us to delete your Personal Information where we are not legally required to retain it.
4. Withdraw consent: Withdraw consent for marketing or optional processing at any time.

You may limit communication preferences — for example, opting out of promotional emails — and reject non-essential cookies through your browser settings.

To exercise any of these rights, contact contact@goldexhub.com. We will acknowledge your request within 7 days and respond fully within 30 days.

Goldex is not directed at children under 18 years of age. We do not knowingly collect Personal Information from anyone under 18.

If you are a parent or guardian and believe your child has provided us with Personal Information, please contact contact@goldexhub.com. We will delete such information promptly upon verification.

Goldex is based in Dubai, United Arab Emirates. Goldex is available to users in multiple regions, and your information may be processed in the UAE and in countries where our technology and service providers operate.

Where we transfer data internationally, we take appropriate safeguards — including contractual protections with service providers — to ensure your information receives a level of protection consistent with this Policy.

If you access Goldex from outside the United Arab Emirates, you consent to the transfer and processing of your information as described here, subject to applicable local law.

In the unlikely event of a data breach that affects your Personal Information, we will investigate promptly, take steps to contain and remediate the incident, and notify affected users and relevant authorities as required by applicable law.

If you believe your Goldex account or personal data has been compromised, contact contact@goldexhub.com immediately so we can help secure your account.

Our business evolves, and this Policy may change from time to time to reflect updates in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the app or by email.

Continued use of Goldex or this website after changes are posted constitutes your acceptance of the revised Policy. We will not materially reduce protections for information already collected without notice and the opportunity to object.

Contact us

If you have questions about this Policy, wish to exercise your rights, or want to register a privacy-related grievance, please contact:

• Goldex — operator of the Goldex Super App and this website
• Email: contact@goldexhub.com
• Phone: +971 56 304 8384
• Address: 501, Abraj Centre, Al Sabkha Road, Dubai, Dubai, United Arab Emirates
• Technology by Taghyeer Information Technologies

We will acknowledge your request within 7 business days and resolve it as quickly as possible, typically within 30 days.

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